The activities help practise basic skills: speaking and writing.
Students play roles by complaining about a product or service.
Next, the model text - a letter of complaint - is analysed in pairs and in class (the link )
Finally, each student writes a letter of complaint.
2.activities online: arrange the paragraphs in the model letter of complaint (link)
3. writing a letter of complaint
A grade is assigned for the written assignment. Anyway,the oral activities and the model text online can also be assessed by a credit or a grade.
The internet, pen, pencil, board, paper, PC