A Pig in a Poke or How to Complain Successfully


The activities help practise basic skills: speaking and writing.

Students play roles by complaining about a product or service.

Next, the model text - a letter of complaint - is analysed in pairs and in class (the link )

Finally, each student writes a letter of complaint.

1.role play

2.activities online: arrange the paragraphs in the model letter of complaint (link)

3. writing a letter of complaint

A grade is assigned for the written assignment. Anyway,the oral activities and the model text online can also be assessed by a credit or a grade.

The internet, pen, pencil, board, paper, PC