- The students will discuss the importance of customer service in groups of 4-5. (10 min.)
- The students make their own presentations about customer service. (80 min.)
- Role play. “Act out a scene where you show excellent customer service” and film it.(45 min.)
- Make a kahoot http://create.kahoot.it/#login?next= about the do’s and don’ts in the field of customer service.(45 min.)
- Play the kahoot quizzes.